TTEC

TTEC Holdings, Inc. is a global leader in customer experience (CX) technology and services. Founded in 1982, the company has a singular focus on delivering exceptional CX solutions for iconic and disruptive brands across various industries. TTEC's offerings encompass a range of services, including AI-enabled digital CX solutions, contact center technology, customer engagement, customer acquisition and growth, tech support, back office operations, and fraud prevention.

TTEC is committed to making a positive impact on the communities where it operates through its Impact Strategy and its TTEC Foundation. This strategy focuses on investing in education and creating economic opportunities in underserved regions. Additionally, the company prioritizes diversity, equity, and inclusion within its workforce, striving to create a welcoming and inclusive workplace for all.

TTEC offers a range of flexible work options to meet the diverse needs of its employees. The company has a strong commitment to work-life balance, evident in its flexible scheduling options, remote work opportunities, and support for employee well-being. They also prioritize employee development through various programs, which allows for more flexibility and self-directed learning. TTEC's flexible work arrangements have been recognized as a key factor in its high employee satisfaction and retention rates.

TTEC offers a comprehensive benefits package to its employees, including competitive compensation, health, financial, and mental health resources for total wellness balance. They prioritize learning and development through self-discovery, support, and mentoring, and encourage a true work-life balance. They also offer a variety of workplace perks and convenience, such as flexible scheduling, employee-driven initiatives, and rewards-based solutions programs.

TTEC's mission is to accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands. This mission focuses on improving the customer experience (CX) by using a combination of human interaction and AI-first technology. They aim to deliver the highest customer satisfaction at the lowest cost of conversation.

TTEC promotes a culture of diversity, inclusion, and employee well-being, emphasizing a holistic approach to employee happiness. The company prioritizes a work-life balance, fosters open dialogue and mentorship, and provides resources for employee health, financial wellness, and mental well-being. TTEC values a commitment to social responsibility, evident in their focus on environmental sustainability, education initiatives, and support for veterans and military spouses.

TTEC is committed to building a diverse and inclusive workforce that reflects the communities it serves. They aim to attract a diverse pool of talent, provide ongoing education and development on topics like unconscious bias and cultural sensitivity, foster open dialogues, and celebrate diversity through employee resource groups. Their commitment to diversity is evident in their employee resource groups, such as Women in Leadership, Champions of Color, TTEC MINDS, Prism, Persons with Disability, and TTEC Familia, which provide support, mentorship, and networking opportunities for employees from various backgrounds.