The Work Index by Flexa

TELUS Digital

TELUS Digital is a global provider of digital solutions that enhance customer experiences for disruptive and established brands.

https://www.telusinternational.com/solutions/ai-data-solutions
6.0

/10

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Description

TELUS Digital is a global technology company that specializes in designing, building, and delivering innovative solutions to enhance the customer experience (CX) for various brands. Their services cover the entire lifecycle of their clients' digital transformation journeys, helping them embrace next-generation technologies and achieve better business outcomes. TELUS Digital offers a range of integrated solutions and capabilities, including digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions.

They partner with brands across industries, such as technology, communications, e-commerce, fintech, healthcare, and travel and hospitality. They aim to fuel all stages of company growth and are committed to providing a digital-first experience across all their services. Notably, they have also launched Fuel iX, a proprietary enterprise-grade generative AI engine that helps companies utilize GenAI strategically, responsibly, securely, and with continuous human oversight.

Flexibility

WillowTree offers employees two work styles: Work From Near (WFN) and Work From Anywhere (WFA). WFN allows employees to live and work near a WillowTree office, with a minimum of two days per week spent in the office, providing opportunities for collaboration and social interaction. WFA enables employees to live and work anywhere in the United States, with one full week per quarter spent at WillowTree headquarters for learning, collaboration, and relationship building. This flexible approach prioritizes both personal autonomy and a strong team culture.

Hybrid
Remote

Benefits

TELUS Digital offers comprehensive employee benefits, including health and dental insurance, vision care, life insurance, disability insurance, and a generous retirement savings plan. They also offer flexible work arrangements such as Work From Near and Work From Anywhere options, allowing employees to choose what best suits their lifestyle and needs. Additionally, they provide opportunities for professional development and mentorship, as well as a variety of employee resource groups that foster inclusion and belonging.

WFA scheme

Mission

TELUS Digital is a global technology company focused on designing, building, and delivering innovative solutions that enhance the customer experience for global and disruptive brands. They support the full lifecycle of their clients' digital transformation journeys, helping them embrace next-generation digital technologies to deliver better business outcomes. Their integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions.

Automation
Data-driven
Disruptor
Science and research driven
Social impact led
Tech for good

Culture

TELUS Digital prioritizes a collaborative and inclusive culture, where individuality is valued and growth is encouraged. They foster an environment where team members feel empowered to share ideas, ask questions, and receive honest feedback. Their focus on mentorship, combined with a dedication to both client work and personal development, creates a supportive and fulfilling work experience that is less prone to burnout.

Agile and dynamic
Autonomous
Collaborative
Engaging
Entrepreneurial
Fast-paced
Fun
People-first
Progressive
Supportive

DE&I

TELUS Digital takes a comprehensive approach to diversity, equity and inclusion, going beyond mere statements to implement tangible initiatives. They publish an annual Diversity & Equity report to track progress, offer multiple Employee Resource Groups (ERGs) for employees to connect and advocate for change, and actively participate in community engagement programs to make technology accessible to underrepresented groups, particularly youth.

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