Genesys

Genesys is a global leader in cloud customer experience and contact center solutions, empowering over 8,000 organizations in over 100 countries to improve loyalty and business outcomes. They strive to create the best experiences for customers and employees through their #1 AI-powered experience orchestration platform, Genesys Cloud. The company is committed to providing empathetic, personalized experiences at scale across various channels, including chat, email, messaging, voice, social, and text.

Genesys is also dedicated to diversity, equity, and inclusion (DE&I) and sustainability. They prioritize building a diverse and inclusive workforce, representing the global markets they serve. They are also committed to reducing their environmental impact and achieving carbon neutrality by 2030 and net-zero emissions by 2040. Genesys believes in responsible innovation and ethical AI use, ensuring their technology creates a positive impact on society.

Genesys offers flexible work arrangements, including remote work opportunities. The company has employees working in offices around the world, as well as a global remote workforce. The company provides the tools and support necessary for its employees to work effectively and efficiently, regardless of location. This flexibility allows employees to live and work in a way that best suits their individual needs and preferences.

Genesys offers a variety of benefits to its employees, including open time off, volunteer time off, medical, dental, vision, and telehealth coverage, remote work options, professional development resources, educational reimbursements, a 401K with a company match, fertility/infertility treatment coverage, adoption assistance, stress management and mental health support, and 12 weeks of parental leave with no waiting period.

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through its AI-powered experience orchestration platform, Genesys Cloud, the company delivers the future of customer experience (CX) to organizations of all sizes. Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Genesys promotes a culture of empathy, collaboration, and innovation. They emphasize a strong sense of community and belonging, encouraging employees to embrace their differences and work together as a cohesive team. They value open communication, mutual respect, and a "Genesys first" mindset. This culture is reflected in their commitment to diversity, equity, and inclusion initiatives, as well as their focus on responsible AI and sustainability.

Genesys recognizes the value of diversity and actively works to build a more inclusive and equitable workplace and world. They embed inclusive practices in talent acquisition, talent management, and implement DEI training throughout the enterprise. Genesys also fosters a culture centered on inclusion and belonging through intentional multicultural programming and employee-led inclusion groups, which focus on building community, advocacy, and professional growth. They champion equity in local communities by bridging the gap and creating access to opportunities, education, and resources.