Alorica

Alorica is a global leader in next-generation customer experience (CX) solutions. They provide a range of services including customer care, sales, technical support, and back-office operations. Alorica focuses on delivering "insanely great" CX through a combination of people, processes, and technology. Their commitment to diversity and inclusion is reflected in their status as the largest certified minority-owned BPO. They serve a wide variety of industries, including technology, healthcare, retail, and financial services.

Alorica is known for its innovative solutions, including Alorica ReVoLT, an award-winning real-time voice language translation platform. They also offer Alorica On-Demand, a flexible and burstable staffing model, and Alorica Anywhere, a work-from-home virtual workforce solution. Alorica's focus on data-driven insights and intelligent automation enables them to optimize customer experiences and drive business outcomes. Their commitment to providing a secure and compliant environment ensures that customer data is protected at all times.

Alorica offers a range of flexible work options, including work-from-home arrangements, gig agent opportunities, and Connection Hubs which combine the benefits of brick-and-mortar outsourcing with leading work-at-home solutions. These options are designed to provide employees with flexibility and control over their work schedule and environment, while also supporting the company's business needs.

Alorica offers a comprehensive suite of employee benefits that promote well-being and a positive work-life balance. These benefits include medical, dental, and vision insurance, a 401(k) plan with company matching, paid time off, and opportunities for career development and growth. Alorica also prioritizes diversity and inclusion, with programs like the TIDE initiative that fosters a respectful and inclusive work environment for all employees.

Alorica is a global leader in customer experience (CX) solutions, committed to delivering insanely great, digitally-charged CX at scale. They represent the best brands in the world, supporting innovative clients with a team of solutionists, technologists, and operators who are dedicated to disrupting the status quo. Alorica prioritizes the customer experience, building long-term loyalty by equipping passionate people with powerful technology to enhance performance.

Alorica promotes a culture of diversity and inclusion, celebrating the unique talents and perspectives of its employees. They champion a global diversity, equity, and inclusion program, known as TIDE, which fosters an inclusive and respectful work environment. This commitment to diversity is evident in their employee base, which represents a wide range of backgrounds and experiences. Alorica's culture also emphasizes empathy, connection, and empowerment, creating a positive and supportive environment where employees feel valued and respected.

Alorica's approach to diversity, equity, and inclusion is deeply ingrained in its culture and is spearheaded by its TIDE initiative. This global program serves as a cornerstone of the employee experience, fostering an inclusive and respectful work environment. As the largest, certified minority-owned BPO, Alorica celebrates diversity, encourages inclusivity, and champions a culture of connection and empowerment that leads to empathy and creativity valued by both brands and customers.